Store Policies

At Creations by Jim and Pam, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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We gladly accept returns and cancellations under the following conditions:

• Contact us within: 3 days of delivery

• Ship items back within: 7 days of delivery

• Request a cancellation within: 12 hours of purchase

We do not accept exchanges but please contact us if you have any problems with your order.

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Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalized orders

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.